(972) 908-0175 Submit a Ticket

Client Support

Get connected to a technician in minutes.

Download the Frisco Computer Service remote support app for your computer, or open a ticket and the Technical Assistance Center will pick it up. Already on a call with us? Grab your download below.

Download Remote Support Submit a Ticket

Download FCS Remote Support

A pre-configured remote support client — no setup required. Download it for your platform, run it, and share your ID and password with your technician when asked.

Windows 11

Windows 10 & 11 · .exe Recommended Download

macOS · Apple Silicon

M1 / M2 / M3 · .dmg For your Mac Download

macOS · Intel

2020 or earlier · .dmg For your Mac Download

Linux · Debian / Ubuntu

.deb · x86_64 For your system Download

Linux · Fedora / RHEL

.rpm · x86_64 For your system Download
Windows blocked the download or showed a warning?

That’s expected the first time. Windows SmartScreen flags newly published apps until they build up a reputation — the FCS Remote Support app is safe to run.

If your browser warns you after the download, choose Keep. If Windows shows a blue “Windows protected your PC” screen when you open it, click More info, then Run anyway. If you’d rather we handle it, open a ticket or call the TAC at (972) 908-0175 and we’ll walk you through it.

How a remote session works

Fast, secure, and only when you allow it — nothing runs in the background after we disconnect.

  1. Download and open the FCS Remote Support app for your platform.
  2. Call the Technical Assistance Center at (972) 908-0175, or share the ID and password shown in the app with your technician.
  3. We connect securely, fix the issue with you watching, and close the session when we’re done.

You’re always in control: you approve every connection, you see everything we do on your screen, and you can end the session at any moment. The app gives us no standing access — we can only connect when you launch it and share your ID, and nothing keeps running after we disconnect.

Not an emergency?

Log the details and the Technical Assistance Center will follow up. Include as much as you can — screenshots, error messages, and when it started all help.

Submit a Ticket