Client Resources
What happens when an engagement with FCS ends.
Engagements end for all sorts of reasons — a company is acquired, hires internal staff, changes direction, or simply decides to go another way. None of those are a problem, and none of them change how we handle the handover.
Your data, your accounts, and your domains belong to you. Our job at the end of an engagement is to give them back cleanly, remove ourselves completely, and leave you in a position to keep operating.
Everything that belongs to your organization comes back to you.
Several services we provide run on FCS accounts and end when the engagement does.
Email security, endpoint protection, DNS filtering, remote access, and monitoring are delivered through FCS platforms. They stop when we do, so you or your next provider will need replacements ready beforehand.
We will not remove a protective service before its replacement is in place and verified. Sequencing that correctly is a normal part of the transition, and we will tell you exactly what needs to be ready and when.
Network and security equipment — firewalls, switches, wireless, and camera systems — is returned to a factory-default state before it goes back to your direct control or to another provider.
This is a security requirement, and we apply it to every client without exception. Its purpose is to establish a clean, verifiable separation of access as of a specific date, so that neither of us is left with any uncertainty about who could reach your systems after we stopped managing them. That protects you as much as it protects us.
A reset does mean the equipment will need to be reconfigured before it works again. We schedule it as a planned window, tell you in advance what will stop working, and make sure you have the information your next provider needs — circuit details, addressing, and a plain-language description of how the network was laid out.
It is worth saying that this is not something we only do on the way out. We reset inherited network and security equipment when we take over an environment as well, regardless of how carefully the previous provider handed it off. We will not assume responsibility for security we cannot verify, and there is no way to verify a configuration someone else built — what rules exist, which credentials are still live, what remote access was left behind. Starting from a known state is the only honest way to be accountable for an environment.
That practice is routine in larger enterprise environments and less common among smaller providers. We apply it to every client, in both directions, without exception.
Your notice period determines when services and billing end. It does not determine how long the transition itself takes, because parts of it depend on outside parties.
The slowest items are usually telephone number porting, Microsoft and Google licensing transfers, and domain transfers — each of which can run two to six weeks and is controlled by a carrier, vendor, or registrar rather than by us. We start those first, on day one, and work backward from there.
The single biggest factor in how smoothly a transition goes is how quickly we can confirm details with you and your next provider early on. Delays at the start compress everything that follows.
Returning an environment properly takes planning and hands-on time — inventorying systems, coordinating with carriers, registrars, and vendors, exporting and verifying data, scheduling cutover windows, and preparing what your next provider will need. That work is quoted and billed separately from your recurring service fees.
We provide a quote once the scope is clear, usually within the first week after notice is received. Transition work is scheduled and paid in advance, so the work is funded before it begins and the timeline does not depend on billing.
Extended support — staying engaged with your next provider through their cutover, producing additional documentation, or scheduled availability while they reconfigure — is quoted separately and can be added at any point.
If transition work is not authorized, we still remove our access, return your data, credentials, and account control, and reset equipment as described above. Those are not optional and are not conditioned on payment. What does not happen is the coordination — staged cutovers, carrier and registrar work, porting assistance, and documentation. Services delivered through FCS accounts simply end on the effective date rather than being handed across in sequence, and arranging replacements and their timing becomes entirely yours.
Because the slowest items are controlled by carriers and registrars, there is a point past which a coordinated transition is no longer possible within the notice period. We state that date in the quote so it is never a surprise.
If you need us to continue past the end of your term while you get set up, we can often arrange that in writing. Continued service is month-to-month at standard rates — term discounts apply only during a committed term.
Formal notices, including cancellation, must be sent in writing to legal@friscocomputerservice.com. For questions about the process itself, contact the Technical Assistance Center at (972) 908-0175 or support@friscocomputerservice.com.
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← Back to the portalThis page describes our general transition process in plain language. It is provided for information only and does not modify, replace, or add to the Terms of Service, which govern in all cases. Specific steps vary depending on the systems in use.